Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Redhill | GPhC Registration No. 9012511 | Last Updated: July 2026

At Pharmacy Weight Loss Redhill, we are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. As a GPhC registered online pharmacy, we handle all personal and medical data with the highest standards of care and confidentiality.

1. Who We Are

Pharmacy Weight Loss Redhill is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Redhill and across the UK. We act as the Data Controller for any personal information you provide to us. If you have any questions about this policy, please contact us using the details at the end of this document.

2. Data We Collect

To provide you with safe and effective pharmacy services, we may collect the following information:

• Personal details: Full name, date of birth, gender, and home address.
• Contact information: Email address and phone number.
• Medical and health information: Medical history, current medications, weight, BMI, and any health conditions relevant to your weight loss treatment.
• Payment information: Billing details processed securely through our payment provider.
• Technical data: IP address, browser type, and website usage information collected via cookies.

We only collect information that is necessary and relevant to providing your care and processing your orders.

3. How We Use Your Data

Your personal data is used for the following purposes:

• To assess your suitability for weight loss treatments through our pharmacist consultation process.
• To dispense and deliver medication safely, with delivery within 1 working day once your order has been approved by our pharmacist.
• To maintain accurate and up-to-date patient records as required by GPhC standards.
• To communicate with you about your order, treatment, or any follow-up care.
• To comply with our legal and regulatory obligations as a registered pharmacy.
• To improve our website and services based on usage data.

Our legal basis for processing health data is Article 9(2)(h) of the UK GDPR, relating to the provision of healthcare and management of healthcare systems.

4. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device. We use the following types:

• Essential cookies: Necessary for the website to function correctly.
• Analytics cookies: Help us understand visitor behaviour so we can improve our services.
• Preference cookies: Remember your settings and preferences for future visits.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell or rent your personal data to any third party. We may share your information only in the following limited circumstances:

• Delivery providers: To fulfil and dispatch your prescription order.
• Payment processors: To securely handle your transactions.
• Healthcare professionals: Where it is necessary to share information with your GP or another healthcare provider for the safe continuity of your care.
• Regulatory bodies: Where we are legally required to disclose information to the GPhC, NHS, or other relevant authorities.

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and GPhC guidance. After this period, data is securely deleted or anonymised. Payment data is retained only as long as necessary for legal and financial compliance purposes.

7. Your Privacy Rights

Under UK GDPR, you have the right to access the personal data we hold about you, request corrections to inaccurate information, and ask for your data to be deleted where it is no longer needed. You may also request that we restrict how we process your data, or object to certain types of processing. To exercise any of these rights, please contact us directly and we will respond promptly.

8. Contact Us

If you have any questions, concerns, or requests regarding your personal data, please get in touch with our team. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Redhill
GPhC No. 9012511
Email: info@pharmacyweightloss.co.uk
Phone: (+44) 116 4646009